Frequently Asked Questions
What is Empire Cold Storage?
Empire Cold Storage is a newly opened, family-owned and operated cold storage facility in Bend, Oregon. We provide secure and convenient storage solutions for both businesses and individuals, helping optimize supply chains and ensure product safety.
Where is Empire Cold Storage located?
We are based in Bend, Oregon, offering a local and client-focused cold storage solution for Central Oregon.
What types of storage do you offer?
We provide three temperature-controlled storage zones:
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Freezer Storage – Ideal for frozen goods requiring sub-zero temperatures.
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Refrigeration Storage – Maintains a chilled environment for perishable items.
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Ambient Storage – Suitable for products that need a controlled but non-refrigerated environment.
How secure is your facility?
Our state-of-the-art warehouse is fully secured and monitored 24/7, featuring:
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Continuous interior and exterior video surveillance.
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Door access monitoring for enhanced security.
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Remote access monitoring of freezer and cooler systems to maintain proper temperatures.
How do I monitor my inventory?
Our cloud-based warehouse management software provides 24-hour visibility, allowing you to track your product inventory and locations at any time.
Do you offer services beyond storage?
Yes! We provide a variety of logistics and handling services, including:
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Cross-Docking – Moving shipments with or without short-term storage.
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Item Picking – Building orders upon customer request with a 48-hour lead time.
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Pallet Wrapping – Securing incoming and outgoing products for transit.
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Unloading & Reloading of Pallets – Handling pallets that do not require storage.
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Lumper Services – Efficient handling of freight for faster distribution.
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Drop Order Correction – Assisting with disrupted and overweight loads.
I own a pharmaceutical distribution company. Can Empire Cold Storage provide FDA compliant storage?
Yes, we are certified by both the FDA and the Oregon Dept. of Agriculture. Please reach out for our registration numbers.
Does Empire Cold Storage allow Alcohol storage?
Yes, we are licensed with the OLCC to store beer, wine, and cider. Please reach out for specifics. We, however, cannot store distilled spirits.
What are Lumper Services?
Any additional labor needed to load, unload, or handle any freight that needs attention.
How do I sign up for storage or services?
Contact us to discuss your specific storage and logistics needs. We’re happy to tailor a solution that works best for you.
Is there a minimum requirement for storage?
We do not have a minimum but do offer discounts based on volume storage.
What makes Empire Cold Storage different?
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Advanced Management Software – Cloud-based tracking ensures accurate inventory management.
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Enhanced Product Safety – 24/7 monitoring, video surveillance, and secure access.
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Comprehensive Logistics Support – From order picking to drop order corrections, we offer a full range of services to optimize your supply chain.
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Local, Family-Owned Business – We prioritize customer service, efficiency, and cutting-edge technology to provide the best cold storage experience in Central Oregon.